All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Should your order be delayed, we will contact you directly to inform you of the expected wait times. There may be instances where shipping delays are out of our control due to high volume or postal service problems, but we will endeavor to keep you informed at every stage.
Australia & New Zealand Shipping Rates
- Flat rate fee Australia wide $5
- Express Shipping (AU) flat rate $11
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BukiBaby is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.